NUST LIBRARY
Service Charter 2020

…in Support of the NUST Remote Learning Initiative

While we are all studying and working from home, the Library undertakes to support you by providing answers to your:

General Queries

• By being available on the LIBRARY HOTLINE 0816920448 during our virtual opening hours, Monday-Friday 7:30-16:30, and answering your questions and queries via SMS or WhatsApp.
• By answering all the e-mails you sent to library@nust.na within the hour or referring it to someone that can assist.
• By offering telephonic and online tutorials on accessing and managing your library account.
• By continuing to renew the books you have on loan until you can go back to campus to return them, to ensure you do not receive fines while on lockdown.
• By keeping our website, Facebook and Twitter feed up to date with the latest information and interesting bits that could make your life easier.

Academic and Research Queries

• By providing you with thousands of electronic journals and books (e-resources) you can access by going to the off-campus e-resources portal and entering your student domain username and password.
• By providing a Click-and-Collect Service, allowing students and staff to take prescribed textbooks on loan.
• By providing you with Do-it-Yourself (DIY) Videos, that shows you how the access these e-resources, as well as those through reputable websites, and how to do APA referencing.
• By providing links to Open Access and Open Educational Resources, to broaden you access to information.
• By giving you the option to contact your Faculty Librarian through e-mail or completing an Ask a Librarian from on the website should you have more questions.
• By providing telephonic assistance with accessing the e-resources.
• By offering weekly webinars:
  • Tuesdays @ 18:00 on How to access and use the e-Resources. *Book your space by sending a mail to facultylibrarian@nust.na by Monday.*
  • Thursdays @ 18:00 on Citation and Referencing. *Book your space by sending a mail to facultylibrarian@nust.na by Wednesday.*
• By arranging online meetings with students and faculty members when the need arise.
• By assisting academic staff with links to electronic resources to be incorporated in Moodle courses.

Access Queries

• By ensuring that all e-resources are accessible 24/7.
• By resolving issues around downloading of documents within 2 hours.
• By ensuring that website content is updated continuously.
• By ensuring that students with domain password issues are assisted, allowing them to access e-resources off-campus.